Office Policy
Insurances
We will give you a computer-generated insurance claim form along with a walk-out statement of account at the end of each dental visit. Our policy is to collect payment directly from you (or the responsible party for the account). The insurance company reimburses the responsible party directly. If it is not possible for you to pay us directly, please inform Josie or Lucy so that we can make other arrangements. Generally, we can advise you what treatments may or may not be covered under your plan. It is helpful if you bring in your current insurance booklet, so we can check the particulars for you.
Treatment Payments
Generally, payment is due when service is rendered. We accept Visa and Interac. Where there may be a large bill for treatment, we will advise you in advance so that you can make arrangements for a schedule of payments.
The welcoming waiting room. Clean, bright and airy with comfortable chairs.
Missed Appointments or Late Cancellation
We do our best to accommodate you in your busy schedule. You will find that we are consistently on time, so that you can depend on being seen promptly at the designated time and being able to leave the office at the end of the preassigned time period. We only ask that you return the courtesy by showing up promptly for your visit, or if you must cancel, give us at least 24 hours notice so that we can accommodate someone else.
Sterilization, Cleanliness and Equipment Standards
We pride ourselves in the standards we have set. Disposables are thrown out after each patient use and all other instruments used in your mouth are thoroughly cleaned and steam-sterilized for the next patient. Even the drill handpieces are heat-sterilized. After each operatory is used, the chair, light, x-ray equipment and counters are thoroughly scrubbed down and disinfected. Our sterilizers are tested regularly by an independent microbiologist for safety standards and quality assurance. Our x-ray and nitrous sedation equipment are checked by RCDS approved inspectors each year. General office cleanliness and tidiness is a must in our office.